This is something we never want our customers to experience, but we know working in the dry-cleaning industry mistakes will happen, and that’s why we’re always prepared and dedicated to making things right with you. We promise to be responsive, empathetic, and most importantly transparent in situations like this.
In the event, any clothing of yours is damaged, please reach out to us at your earliest convenience. We do request that you send the item back to us for our dry-cleaning specialist to inspect and determine if it can be returned to normal. If your item cannot be returned to its original state, with no hesitation, we will move forward with making things right.
We have many systems and processes in place to ensure all your clothing is delivered back to you, but in the occurrence, an item of yours goes missing, please reach out to us immediately. We know how much you love your garments, and that’s why our loss and prevention specialist will exhaust all procedures in tracking down your belongings before deeming them lost. In the event, we cannot locate your item; we will move forward with making things right you.
We advise all customers to reach out to us within seven business days of their order being delivered, regarding any damaged or lost items. Please review our Terms and Conditions.